Frequently Asked Questions
Turn Around Time (TAT)
Turn around time is 7-10 business days and does not include weekends. The day orders are placed do not count towards TAT. Although all items are ready to ship, we do perform another quality inspection of all items to ensure the highest quality.
All items are handmade, please be sure to verify sizing charts for all fixed sizing items (i.e. 6/9M, 2T clothing). Handmade items may not directly match ready to wear clothing that is store bought. Refunds will not be provided for sizing issues.
We have a 7-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns will be subject to a 20% restocking fee. Items sent back to us without first requesting return will not be accepted. Original shipping fees will not be refunded.
SECONDS QUALITY items are final sale, and sold as-is. No returns, exchanges, or refunds.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
*Shipping for preorder items will not be listed accurately in your shopping cart or on the order confirmation page*
All in stock orders are processed within 7-10 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
This does not apply to preorders and/or situations outside of our control such as natural disasters and handler delays.
**Shipping on multiple orders will not be combined.**
**Items cannot be added to existing orders due to shipping discrepancies.**
For any questions, please contact the business email.