Turn Around Time (TAT)
Turn around time is 7-10 business days for in-stock items and does not include weekends. The day orders are placed do not count towards TAT. Although all items are ready to ship, we do perform another quality inspection of all items to ensure the highest quality.

Turn around time for MTO and Pre-order items are noted under each individual listing. Weekends and holidays are not included.

Sizing
All items are handmade, please be sure to verify sizing charts for all fixed sizing items (i.e. 6/9M, 2T clothing). Handmade items may not directly match ready to wear clothing that is store bought. Refunds will not be provided for sizing issues. We always recommend referring to the size chart for each item in order to ensure proper fit. 

Refund Policy

All items are hand made, as such, there may be some minor stitching imperfections, or slight sizing variations which we will not provide refunds for such items.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or unwashed and in its original packaging. You’ll also need the receipt or proof of purchase. All returns will be subject to a 20% restocking fee. Items sent back to us without first requesting return will not be accepted. Original shipping fees will not be refunded. Refunds will be processed once items have been returned and inspected.

SECONDS QUALITY items are final sale, and sold as-is. No returns, exchanges, or refunds.

Cancellations

We do not do cancellations on Preorders. You can request a return (if conditions are met)once your preorder has shipped to you.

Once the products meet in-stock return qualifications, those criteria will apply.

There is a 20% restocking fee on cancellations for in-stock items that have not yet shipped.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method, or offered store credit. Please allow 5-7 business days for your return to be processed once received.

Please remember, it can take some time for your bank or credit card company to process and post the refund too. 3-10 business days is normal depending on your bank or payment method.

Shipping policy

*Shipping for preorder items will not be listed accurately in your shopping cart or on the order confirmation page*  

All in stock orders are processed within 7-10 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

This does not apply to preorders and/or situations outside of our control such as natural disasters and handler delays.

**Shipping on multiple orders will not be combined.**

**Items cannot be added to existing orders due to shipping discrepancies.**

For any questions, please contact the business email.